Frequently Asked Questions

Welcome to the Values Direct FAQ page. If you’re looking for quick answers about shipping, returns, or how orders work, you’ll find everything you need right here.

Shipping & Delivery

How long does shipping take?

We offer free standard shipping worldwide.

• United States: Most orders arrive in 7–14 days.

• International: Delivery typically takes 14–31 days, depending on your location.

Do you offer free shipping?

Yes! All orders include free worldwide standard shipping—no minimum purchase required.

Will I receive tracking information?

Absolutely. As soon as your order ships, we upload tracking details to your account and email them to you. You can check your shipment anytime on our Track Your Order page.

Why hasn’t my tracking updated yet?

Sometimes it takes a few days for carriers to scan packages, especially during busy seasons. If your tracking hasn’t updated after several days, feel free to reach out—we’re always happy to take a look.

Orders & Payments

Can I change or cancel my order?

If you need to make a change, contact us as soon as possible. We can typically adjust or cancel an order before it ships, but once it’s on the way, we’re unable to modify it.

What payment methods do you accept?

We accept major credit/debit cards, PayPal, and other secure payment options depending on your region.

My order is taking longer than expected—what should I do?

If your package is outside the estimated delivery window, just send us a quick message. We’ll follow up with the carrier and make things right.

Returns & Refunds

What is your return policy?

We accept returns on most items within 30 days of delivery. Products must be in their original condition and packaging.

How do I start a return?

Just contact our support team with your order number and the reason for return. We’ll guide you through the process step-by-step.

Do you offer refunds?

Yes. Once we receive and inspect the returned item, we’ll issue a refund to your original payment method. Processing typically takes a few business days.

Product & Store Info

Are your products covered by a warranty?

Many of our items include a manufacturer warranty. If you experience an issue, reach out and we’ll help determine the best solution.

Where are your products shipped from?

We work with trusted fulfillment partners worldwide. Depending on the product, it may ship from the U.S., Europe, or Asia.

Do you offer customer support?

Definitely. Our support team is here to help with any questions about your order, returns, or general product inquiries. You can reach us anytime through our Contact page.

Still Need Help?

If you didn’t find what you were looking for, please reach out. We’re always happy to assist and make your shopping experience smooth and stress-free.